Questions & Answers About The Career

The following are popular questions about Case Management. If you have further questions, please Contact Us.

Q: What are the day-to-day activities of a Case Manager?
A: Common activities include: 

  • Responding to emergencies;
  • Completing home visits;
  • Completing assessments and other paperwork;
  • Following up with therapists;
  • Following up with other community service providers;
  • Preparing for and attending court hearings;
  • Transporting clients to appointments (medical, dental, therapy, etc.);
  • Arranging, transporting for and supervising visits between parents and children; and
  • Building trusting relationships with children and their family members, judges, DCF attorneys, Guardians ad Litem, co-workers, foster parents and other service providers 

Q: What do Florida Case Managers like the most about the job?
A: In a recent survey, Case Managers in Florida reported liking the following aspects of the job the best:

  • Helping children and families;
  • Spending time with children and families;
  • The independence and flexibility of the job;
  • The supervisors and managers they work with; and
  • Court appearances. 

Q: What do Florida Case Managers like the least about the job?
A: Case Managers in Florida also listed these aspects of the job as  challenging in the research:

  • Job stress;
  • Caseloads;
  • Compensation;
  • Long hours; and
  • Paperwork.

Q: What qualities should a Case Manager have?
A: In the statewide survey, current Case Managers considered the following personal characteristics essential for a successful career in Case Management: 

  • Strong organizational skills;
  • Compassion for children and families;
  • A strong work ethic;
  • Teamwork;
  • Flexibility; and
  • Resiliency/stress management skills.

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