Dependency Case Manager Supervisor, CMO

Website Eckerd Connects

Eckerd Connects Community Alternatives, C6 Case Management

A Program of Eckerd Connects and governed by a community-based board, Eckerd Connects case management  has developed an integrated and collaborative system of care for safety, well-being and permanency of vulnerable and at risk children, while strengthening and supporting families.  In its role as a case management organization we  provide service and oversight to 1000 children that require protective supervision.

Please follow the link for more information about this program: 

Eckerd Connects | Community Alternatives Pasco & Pinellas


Position Concept
This is a professional exempt position, responsible for providing supervision to case management staff delivering protective services, foster care and adoption related services within CBC. The supervision will focus on the safety and permanency of the children and attainment of specific performance standards and outcomes.

Essential Functions

• Provide direct supervision to case managers; Provide effective role modeling and face-to-face supervision weekly to each case manager.
• Assist the Program Director with the administrative oversight, quality control, and fiscal management according to Agency and/or CBC policy and procedure.
• Advocate for CBC and the children and families it serves.
• Assist in ensuring that quality standards are met and reviewed annually.
• Assist with the supervision and the delivery of reports through the management information system and as required by the contract, quality assurance and licenser.
• Ensure that all employees under direct supervision will perform their duties and evaluate them according to EYA standards and CBC policies and procedures.
• Provide training to employees under direct supervision according to the CBC training plan and as appropriate to all CBC employees.
• Serve as a resource regarding community resources and professional skill-building for employees under direct supervision and as appropriate to all CBC employees.
• Model and facilitate a CBC working environment that fosters professional growth, personal initiative, and shared decision-making.
• Assist in and support public relations efforts.
• Abide by the CBC Incident Reporting procedures and Agency Incident Reporting policy and procedure as applicable.
• Oversee development and maintenance of appropriate documentation and concurrent planning in accordance with administrative regulation and according to Agency and/or CBC policy and procedure.
Participate in on-call system per Agency and/or CBC policy and procedure.
Intervene and assist Agency/CBC staff in crisis situations, as necessary.
Follow policies and procedures of Agency and CBC.
• Attend and participate in staffing reviews, administrative reviews/staffing’s, judicial reviews, permanency staffing’s, school staffing’s, CPT staffing’s, meetings, etc., on an as needed basis and to monitor quality assurance issues.
• Attend and participate in professional development training for professional growth as developed by CBC, as required by the state of Florida and in accordance with Agency policy and procedures.
• Meet at least once per week with entire unit and provides one on one supervision to case managers a minimum of once per month.
Assist the Program Director and Management Team in a timely manner to complete necessary reports.
• Ensure adherence to statutory, administrative code, Agency and CBC policy and procedure time lines and case progress.
• Complete assigned paperwork in compliance with standards, including time sheets, mileage logs, leave requests, employees’ performance reviews, client records, client appointments and management information system.
• Provide quality services to clients and families as evidenced by assessment of services and the quality improvement system.
• Complete foster care forms within established time lines.

Position Specifications
Education: Bachelor’s Degree from an accredited university in the area of psychology, social work, or other related human service field required. Master’s degree preferred, and may substitute for two of the required years experience. Must have child welfare certification.
Experience:  Four years directly relevant experience required, and three years leadership/supervision experience required.
Skills:  Ability to practice all Eckerd Conencts policies and procedures related to privacy and security practices cited in the Health Insurance Portability and Privacy Act (HIPPA) applicable to my program and position; Excellent verbal and written communication skills; Public speaking skills; Must be highly motivated and self-directed. Knowledge of community resources, service referrals and linkage, and child development; including physical, mental, emotional and cultural and ethnicity issues required. Ability to work under stressful situations with poise; Must attend relevant skills-enhancement training and demonstrate required program specific knowledge. Must be computer literate. Detail and organizational skills critical. Time management skills necessary to accomplish this position. Ability to motivate staff to achieve superior outcomes.
Physical Demands:  Ability to regularly lift/move up to 25 pounds; Ability to work irregular schedule as required to complete work assignments successfully; Must have reliable transportation & ability to use personal car to transport clients. There may be potential exposure to clients that may exhibit physically and/or verbally aggressive behaviors. There may be potential exposure to communicable diseases. Be familiar with the facility’s fire prevention/first aid equipment, evacuation routes, exposure control and disaster plans. Maintain client and staff contact information and evacuation plan in the event of a natural disaster and must have availability for contact for self during a natural disaster. Must be free of communicable disease as defined by the appropriate state and to the extent that knowledge is attainable under the law.
Other: Must have appropriate and valid state driver’s license, and current automobile insurance. Must meet state criminal background check requirements.


Employee Benefits

Eckerd wants your career to be as rewarding as possible. We provide our employees with numerous opportunities for growth, education, advancement, and the chance to contribute to business objectives. We offer competitive salaries and an excellent comprehensive benefits package including:

• Health, Dental and Vision Insurance

• Group Term Life and AD&D Insurance

• Voluntary term life insurance

• Paid short-term and long-term disability

• Professional group liability insurance

• 19 days of Paid Time Off the first year

• 9 paid holidays

• Flexible spending accounts

• Retirement savings plan with employer match up to 5%

• Mileage reimbursement

• Cell phone plan discounts

• Employee Assistance Program (EAP)

• Employee Referral Program

• Flexible work schedules

• Employee Wellness/Well-Being program


Make more than a Living, Make a Difference

Eckerd Connects is a national nonprofit organization headquartered in Clearwater, Florida that has given much-needed chances to nearly 200,000 children and families. Eckerd provides a full continuum of life-changing behavioral health, child welfare services and workforce development through multiple offices and facilities nationwide that strengthen families and help children succeed.

Family has always been at the heart of Eckerd Connects.  Founded in 1968 by philanthropists, Jack and Ruth Eckerd, who believed every child deserves the opportunity to succeed. Given our 50+ year history of success, breadth and depth of services, and commitment to performance measurement and quality outcomes, Eckerd has become known as the first name in second chances for children and families.

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