Information & Eligibility Manager – Seminole

Website Embrace Families

POSITION OBJECTIVE:   To monitor and provide support to staff responsible for client eligibility activities & data collection activities that relate to physical/electronic case file maintenance and management of the centralized record room.   This position also serves as a liaison for Adoption, Foster Board, and Independent Living payment processing, SSI Master Trust, and as a Medicaid information resource.



Monitor and supervise record room staff & information and eligibility specialist staff including tasks specific to Dependency, Adoption, Independent Living and  Diversion activities
Establish and maintain information management and record room procedures specifically related to Dependency, Adoption and Independent living.
Perform IES and records training activities such as staff training, Argos training, DCM orientation and ongoing FSFN support
Assure accuracy of information to monitor Staff statistics by performing routine validation sampling
Receives consumer and provider calls, log any complaints, respond to requests or assistance in a timely an effective manner
Establish and maintain effective mechanisms to promote timely problem identification and resolution
Establish and maintain ongoing quality improvement activity to monitor services and ensure they are delivered in an effective and efficient manner
Establish and maintain effective mechanisms to monitor workload standards, service goals and priorities
Assist the Director of Administration with problem resolution and continuing quality improvement
Assist Information & Eligibility Manager with the monitoring and approval of data collection and eligibility activities, as needed
Performs quarterly reconciliation activities
Facilitate routine staff and team meetings
Monitor and approve data collection activities
Monitor, approve and supervise client eligibility activities for Medicaid and Federal Funds
Oversight of SSI and Master Trust enrollment, tracking and change of payee including DCM technical assistance when needed
Approve placement and payment information for Adoption, Foster Board and Independent Living
Participates in creation and annual reviews of Unit Policy and Procedure Manuals to ensure all policy and procedures reflect current state, federal and system of care requirements
Attends regular IES team meetings, staff meetings, service center meetings, case management meetings, in-service trainings and conferences as needed
Participates in the agency strategic plan & quality improvement processes
Ability to safely & successfully perform essential job functions consistent with the ADA, FMLA, & other federal, state, & local standards, including meeting qualitative & quantitative productivity standards.
Ability to maintain reasonably regular, punctual attendance consistent with ADA, FMLA & other federal, state, & local standards
Ability to comply with all personnel policies & procedures
We understand the importance that every provider, parent and employee plays in the success of our mission to protect and inspire every child, every day.  An essential function of all employees is to provide excellent customer service by being professional and respectful in all interactions each and every day.  It is also expected that all employees are timely and responsive in their communication with others


Duties in other counties as assigned
This list of functions is not intended to be exhaustive.  The agency reserves the right to revise this job description as needed to comply with actual job requirements.





Associates degree in a administration, management or human services field
Five years experience in records management, spreadsheets and word processing
Office management/Supervisory experience

Child welfare or related experience.
Record management experience
Data management experience
Experience in client eligibility determination



Ability to work independently with minimal supervision
Strong computer, analytic and research skills
Thorough knowledge of state SACWIS system -FSFN (Florida Safe Family Network).
Proficiency in Microsoft Word and Excel
Excellent written and verbal communication skills
Ability to efficiently manage time
Ability to analyze, integrate and report data
Ability to read and interpret legal documents to arrive at appropriate analyses of needs
Ability to interpret and follow operating procedures
Demonstrate cultural and linguistic competence & sensitivity to population served
Ability to travel

Knowledge of basic business financial processes


·         Thorough Background Screening upon hire including FBI, FDLE, Local Law check, Employment Reference check, DMV check, Criminal Records check, Social Security Trace & Drug Screening.  FDLE check will be run at least every 5 years.

·         On-call assignments- Yes

·         Travel- local: 60% per week, long-distance: 1% per month


PHYSICAL & MENTAL REQUIREMENTS:                (N=Needed     P=Preferred)


Analyzing (N), Bending-neck (N), Bending-waist (N), Calculations (N),

Carrying/Lifting (N), Climbing (N), Crawling/Crouching (N), Finger Movements (N), Handling Objects (N), Kneeling (N), Pushing/Pulling (N), Reaching (N), Reading & Comprehending (N), Reasoning (N), Sitting (P), Squatting (N), Standing (N), Twisting-neck (N), Twisting-waist (N), Walking (N), Writing (N)



Supervision level:

1 = general direction, 2 = direction, 3 = general supervision, 4 = supervision, 5 = close supervision


Supervised by:           Director of Administration (2)

Supervises:                 Information & Eligibility Specialist (3), Records Management

Specialist (4), Lead Information & Eligibility Specialist (3), Lead       Records Management Specialist (3)

To apply for this job please visit