Training Specialist

Website Family Support Services of North Florida

Job Posting


Job Title: Training Specialist

Department/Program: Training

Posting Date: 02/02/2021
FLSA Status: Exempt
Pay Grade: 6

FSS Mission Statement
The mission of Family Support Services of North Florida is to be the leader in providing safety, stability, and quality of life for all children by working with the community to strengthen the family unit.
Organizational Expectations
Commitment – As the lead Child Welfare Agency in North Florida FSS prides itself on our employees’ commitment to the agency and the children and families we serve.  This is demonstrated by being available at a moment’s notice to assist clients regardless of the time of day.  This is also demonstrated by employees’ commitment to maintain consistent attendance and punctuality.
Career Development – FSS is committed to being a learning organization that supports employees in their pursuit of professional growth and career development. Therefore employees are highly encouraged to explore and broaden their knowledge and skill sets to achieve their career goals.
Professionalism – Employees are expected to demonstrate professionalism in their appearance and demeanor when representing FSS at internal and external meetings, trainings, and events.
Teamwork – Putting the interests of FSS clients first is critical to the success of the organization. This requires all employees maintain consistent and timely communication, provide support to co-workers and colleagues and demonstrate the principles of teamwork.
Responsible Citizenship – In keeping with our mission and values employees are encouraged to volunteer 15 hours per year to assist with FSS and FSS-sponsored events.
Customer Service – As employees of the Lead Child Welfare Agency in North Florida FSS employees will demonstrate their commitment to providing our clients (internal/external) with consistent, meaningful and exceptional service.
Job Summary:
The Training Specialist is responsible for ensuring that Child Protection Professionals are trained and certified according to the state of Florida and Department of Children and Families (DCF) requirements.  The Training Specialist is also responsible for facilitating continued in-service training opportunities to ensure all Child Welfare Professionals maintain their certification.  Additional responsibilities may include: cross training in P.R.I.D.E., Field Support/Coaching of case managers, child protection investigators (CPIs) and supervisors to ensure transfer of learning; and development of workshops and curriculum to meet the training needs of the agency, case management organizations and the Department of Children and Families CPIs..
Minimum Qualifications
Bachelor’s degree from an accredited college or university in Human Services required. A Master’s degree from an accredited college or university preferred and can substitute for one year of experience.

Three years professional experience in child welfare with at least two years in a dependency related position and formal experience in trainer/teacher related activities (developing curriculum, presentation construction, training facilitation, etc.).Two years of documented certified protective investigation experience.
Minimum Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The qualifications listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Ability to:

·        Understand and apply best practice standards to service delivery.

·        Work independently.

·        Train individuals or groups of people.

·        Evaluate and analyze training data.

·        Prepare a variety of written training materials such as lesson plans, curricula, performance evaluations or reports.

·        Communicate effectively with staff and classroom participants.

·        Write reports and correspondence.

·        Speak effectively before small and large groups.

·        Communicate in a way that supports learning.

·        Solve practical problems and deal with a variety of variables with a minimum of direction.

·        Interpret a variety of instructions furnished in written or oral form.

·        Interpret and answer classroom participant questions.

·        Use discretion and judgment consistently without immediate direction or supervision.


Advanced Knowledge of:

·        Child protection and preservation programs.

·        Principles and techniques of effective communication.

·        Principles of human behavior, learning and communication.

·        Principles, methods and techniques of training and instruction.



·        Communication skills

·        Basic math skills.

·        Basic computer skills.

Licensure, Certification, and/or Registration
Current Child Protection Professional certification and current knowledge of Florida’s Child Protection system. Must have a valid driver’s license and reliable transportation.
Other Requirements:
Clear a Level II background screening.
Clear a local background check from the County in which you reside
Clear a substance abuse screen.
Clear a Motor Vehicle Records check and must be insurable under company’s auto insurance
Maintain and provide proof of auto insurance coverage of $100,000/$300,000.
Provide a copy of all degrees prior to your first day of employment.
Clear an E-Verify check to substantiate that the successful candidate meets the Department of Homeland Security authorization requirements to work in the United States (for more information visit

Job Duties
Essential Duties
% of Time
Review and prepare material prior to each training class to ensure there have been no changes to law or policy that may impact training. Research resources and materials that will allow for the enhancement of the training including networking with community resource representatives who may be available to provide training to our trainees. Arrange for the training room environment including set up and materials.
Participate in required train-the-trainer sessions and other trainings to enhance performance.
Participate in individual and group meetings with the supervisor to provide feedback and receive new information. Meet with service and quality assurance personnel to identify training needs. Participate in staff conferences and curricula development to develop and improve training programs.
Provide orientation and direct training as required based on the modules developed for Pre-Service, P.R.I.D.E and In Service training. Participate in the development and delivery of in-service training including any statewide mandatory training that may be required for the district or region. The trainer should be willing to cross train in needed areas to balance the training team when necessary.  The position requires production of Captivates (Audio/Video Recordings) for the Training Library.  Utilization of E- Learnings, Role Plays, iMeet, and Captivate videos are essential.  The ability to engage the trainees through icebreakers, openers, energizers and creative methods that facilitate learning.
Monitor class attendance and submission of required documentation and family profiles to the appropriate contact and/or Licensing/Adoption Specialist.
Provide testing and additional tutoring to assist trainees if they are having trouble understanding the material. This may include make-up sessions when it is necessary for staff to miss class.
For Child Welfare Training, complete Field Based Assessments by reviewing cases and going out on field visits with staff to ensure they meet the state requirements. This information must also be documented in writing and reviewed in a consultation with the trainee, their supervisor and the Trainer. The Trainer must also summarize the information and document all contacts. Similar reporting and documentation requirement may be necessary for other trainings.    Knowledge of the agency Model of Practice is important and will be included in the PRIDE Training.
Engage adult learners, utilize adult learning theory and implement instructional design principles.

Ensure that all new incumbents hired into a position requiring the classification of Child Protection Professional are trained using Florida’s standardized Pre-service Curriculum, are administered the competency exam and are registered with the Florida Certification Board.
Ensure that all Child Protection Professional incumbents achieve full credentialing or achieve initial certification through the Florida Certification Board within 12 months of the administering the competency exam.
Administer specific assessments for the purpose of evaluating the competency level of the new Child Protection Professional.
Develop Individual Learning Plan(s) with the Child Protection Professional
Provide group and individual supervision and provide constructive feedback.
Deliver training in Florida’s automated child welfare information system, Florida Safe Family Network (FSFN).
Maintain, track and verify training records of the Child Protection Professionals.
Explicitly focus all trainings/instruction or workshops on the transfer of classroom skills to the work environment.
Research best practice models in child welfare. Provide a diverse array of training through the use of classroom instruction, webinars and self-paced training.
Ability to apply a variety of instructional techniques including role playing, simulations, team exercises, group discussions, videos, lectures to real work situations and debrief activities to arrive at learning outcome.
Develop and design innovative approaches to the delivery of on-going in-service trainings.  Ensure that instruction complies with Florida Statute and Administrative codes.
Ensure competence and fidelity in training objectives for FSSNF system of care models which includes but is not limited to: Family Team Conferencing, Solution Based Case Work and Permanency Round Table.
Participate in training work groups and committees that enhance the Child Protection Professional work performance and produces positive outcomes.
Evaluate the impact of training on case management and ensure that evaluation data are used to identify areas where improvement is needed.
Maintain a pulse on state and local initiatives in order to ensure that ongoing training opportunities mirror best practice.

Supervisory/Decision-making  Authority
This position does not require the customary supervision and management of two or more employees.
Two examples of the most common decisions made independently by this position on a regular basis without following prescribed procedures are as follows:


1.      Utilizes feedback and requests to determine curriculum design for requested trainings.

2.       Identifies in-service topics for training.

Contribution and Impact
Training (in-service and pre-service) assists in meeting Child Protection and PRIDE certification requirements, which is mandated through state policy.  All child protection professionals; family service counselors, must be certified to work with families under DCF supervision.

Strategic Value
Training (in-service, pre-service) is valuable because it helps with providing workers with information, tools, and skills needed to assess child safety factors and provide services to at-risk families and foster parents/adoptive parents the information for them to be successful.
PHYSICAL REQUIREMENTS:  (R=Required  P=Preferred)
Sitting _R_ Standing  R__   Walking  _P_   Lifting  R__(50 lbs)  Carrying _R_   Kneeling  _P_

Pushing/Pulling  P__  Bending/Stooping  R__   Climbing  _R_   Reaching  _P_                                                      Crawling/Crouching  _P_    Grasping  _R_   Turning  R__   Repetitive Motions  _R_   Color Recognition  _P_   Depth Perception  _P_    Reading  _R_   Hearing  _P_   Other (describe) __

HAZARDS:  (X=Potential Exposure)
Proximity to moving mechanical parts  _   Electrical current  __

Toxic or caustic chemicals  __  Radiation  ___   Biohazards (airborne or contact)  ____  Housekeeping and/or cleaning agents  _X__   Flammable, explosive gases  ____   Human-borne pathogens  __X__   Other:  _X_

SKILL REQUIREMENTS:  (R=Required  P=Preferred)

Drive motor vehicle _P_  Prepare food ____ Typing/Keyboard R__   Word processing software _R_

Data base software P__   Spreadsheet software _P_   Other software _P_   Calculator _R_  Operate

office machines _R_   (Fax, Copier) Verbal communication (including telephone) _R_   Written

communication (including composition) _R_   Public speaking/group presentations  _P_   Team-oriented

and collaborative interpersonal relationships _R_   Respectful client relationships _R_   Client

assessment and evaluation R__   Retrieve and compile information _R _   Verify data _R_   Maintain

records _R __   Organize and prioritize information _R_   Analyze and interpret information R__

Investigate, evaluate and recommend action  P_    Basic mathematical concepts (add, subtract, multiply,

divide) _P_   Advanced mathematical concepts (fractions, decimals, ratios, percentages, graphs) __

Abstract mathematical concepts (interpolation, inference, frequency, reliability, formulas, equations,

statistics) __  Reasoning and logic _R_   Sensitivity to service population’s cultural and socioeconomic

characteristics _R_
FSSNF provides equal employment and advancement opportunity for all individuals without discrimination because of race, creed, color, gender, religion, age, national origin, disability, military status, marital status, or the other protected categories as defined by the EEOC and takes affirmative action in the implementation of this policy. If an accommodation is needed in order to participate in the application process, please contact the appropriate servicing human resources office.


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