Family Care Manager

Website Neighbor To Family, Inc.


SUMMARY: The Family Care Manager facilitates and implements direct services and engagement to the children and families at risk of a removal episode. The Family Care Manager engages the families by providing strength-based and solution-focused services aimed at restoring families in crisis to an acceptable level of functioning. The Family Care Manager may work with the Clinical Engagement Specialist and Family Advocate as appropriate to provide services through a team approach to help the family remain intact.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following.  Other duties may be assigned.

·         Provides case management and family preservation services to families with problems of emergency or crisis nature.

·         Respond to referrals in accordance with timeframes in the contract.

·         Responsible for assessing initial risk and safety to the children and determining if program is appropriate for family.

·         Work with families to identify goals and develop a plan to complete the goals.

·         Connects family with all needed services within the community.

·         Follows up and obtains information and recommendations from all providers working with the family.

·         Plans and facilitates Family Team Meetings as needed and appropriate.

·         Completes all appropriate documentation for each family.

·         Monitors child and family progress in the implementation and execution of the preservation plan.

·         Communicates with Clinical Engagement Specialist and/or Family Advocate (as appropriate) on a daily basis about changes and/or concerns regarding families.

·         Follow all program policies and procedures to ensure the protection and safety of children in the program’s care.

·         Maintain case records for all families and input services provided and assessments into FSFN.

·         Must be willing and able to work after hours, be on call and deal with emergency situations.

·         Must be able to work independently and be able to manage time appropriately.

·         May be called to testify in court.

·         Other assigned duties as assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:  BSW or BA in social work or related human services field with 3 years’ experience in child welfare or a related human services field.  Master’s degree in social work or other related human services field with 2 years’ experience in child welfare or related human services field preferred. Child Protection Professional Certification required.


·         Well-developed interpersonal and relationship-building skills

·         Efficient time management and scheduling

·         Small group meeting management and Family Team Conferencing

·         Elevated knowledge of community services in all facets

·         Proficiency in FSFN (Florida’s Safe Family Network)

·         Ability to work effectively under high stress situations

·         Training in abuse and neglect of children

·         Competence in identifying risk and safety

·         Ability to write risk assessments


·         Valid and current driver’s license; appropriate insurance and reliable car

·         Florida & Georgia: Bodily liability insurance in the amount of $100,000/claim; $300,000/incident

·         Must submit to and pass a pre-employment drug screening

·         Must submit to and pass random drug screenings during employment

·         Must successfully pass all background screens as required by the state

·         Advanced computer skills in Windows environment

·         Advanced computer skills in Microsoft Office including but not limited to: Access, Word, Excel, PowerPoint, Publisher and Visio

·         Must complete a minimum of 40 hours of in-service training annually

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